Terms of service
Last Updated: March 31, 2026
1. Introduction
Please read these Terms of Service ("Terms") carefully before using the Rewoof website at rewoof.co or any related services (collectively, the "Services") operated by Rewoof ("Rewoof," "we," "our," or "us").
By accessing or using our Services, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
2. Eligibility
Our Services are intended for individuals who are at least 18 years old and located in jurisdictions where our products are permitted to be sold. We primarily serve customers in the United States.
By using our Services, you represent and warrant that you meet these requirements.
3. Products
Rewoof sells premium pet supplements designed to support the health and wellbeing of your pet. All product descriptions, ingredients, and intended uses are provided for informational purposes only.
Our products are intended for animal use only and should not be used for human consumption.
Statements on this website have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
We recommend consulting your veterinarian before introducing any new supplement into your pet’s diet, especially if your pet has a pre-existing condition or is taking medication.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
4. Ordering and Payment
Placing Orders
By placing an order, you represent that the information you provide is accurate, complete, and current.
We reserve the right to refuse or cancel any order at our sole discretion, including orders suspected of fraud or unauthorized activity.
Order confirmation does not constitute acceptance. Acceptance occurs when the product is shipped.
Pricing
All prices are listed in USD and are subject to change without notice.
We are not responsible for typographical errors in pricing. If an error occurs, you will have the option to proceed at the corrected price or cancel your order.
Applicable taxes will be added where required by law.
Payment
We accept payment methods displayed at checkout.
Payments are processed securely through Shopify and its payment providers. We do not store your full payment card details.
5. Shipping Policy
Shipping Destinations
We currently ship primarily within the United States. Shipping availability may change over time.
Processing Time
Orders are typically processed within 1–3 business days.
Delivery Times
- Standard Shipping: 5–8 business days
- Expedited Shipping: 2–3 business days
Delivery times are estimates and not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout.
Order Tracking
Tracking details are provided once your order has shipped.
Risk of Loss
All purchases are made pursuant to a shipment contract. Risk of loss and title pass to you upon delivery to the carrier.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at hello@rewoof.co within 7 days.
6. Returns and Exchanges
Certain products may be eligible for return or exchange.
Please review our Return Policy for full details regarding eligibility, process, and timelines.
We may offer a satisfaction guarantee on certain products.
7. Accuracy of Billing and Account Information
We reserve the right to refuse or cancel orders that appear to be placed by resellers or distributors.
You agree to provide current, complete, and accurate account information for all purchases and to update such information as needed.
8. Subscriptions and Auto-Renewal
If you purchase a subscription, it will automatically renew at the end of each billing cycle unless canceled.
You are responsible for managing your subscription before the renewal date.
You may cancel at any time through your account or by contacting us.
No prorated refunds will be provided except where required by law.
9. Accounts
You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or harmful activity.
10. Intellectual Property
All content on our Services, including text, graphics, logos, images, and software, is the property of Rewoof and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without prior written permission.
11. Prohibited Uses
You agree not to:
- Violate any laws or regulations
- Provide false or misleading information
- Engage in unauthorized commercial activity
- Interfere with our Services
- Attempt unauthorized access
- Use bots or scraping tools
- Harass or harm others
12. Disclaimer of Warranties
Our Services and products are provided "AS IS" and "AS AVAILABLE" without warranties of any kind.
We disclaim all warranties, including merchantability and fitness for a particular purpose.
We do not guarantee uninterrupted or error-free service or specific results.
13. Limitation of Liability
To the fullest extent permitted by law, Rewoof shall not be liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount you paid to us in the 90 days preceding the claim.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware.
Disputes will first be attempted to be resolved through good-faith negotiation.
If unresolved, disputes will be submitted to binding arbitration in Delaware.
You agree to waive participation in class action lawsuits.
15. Shopify
Our store is hosted on Shopify Inc., which provides the e-commerce platform used to sell our products and services.
16. Changes to These Terms
We may update these Terms at any time. Updates will be reflected by the "Last Updated" date.
Continued use of our Services constitutes acceptance of the updated Terms.
17. Contact Us
If you have any questions, contact us at:
Email: hello@rewoof.co
Address: 1207 Delaware Ave #3161, Wilmington, Delaware, 19806
Phone: 302-558-0004