Shipping policy

Last Updated: April 3, 2026

1. Shipping Locations

We currently ship primarily within the United States. Shipping availability may change over time.

2. Order Processing

Orders are typically processed within 0–1 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

3. Delivery Time

Estimated delivery times:

  • Standard Shipping: 4–6 business days

  • Expedited Shipping: 2–3 business days (if available)

Delivery times are estimates and may vary depending on your location and carrier conditions.

4. Shipping Costs

Shipping costs for one-time orders are calculated at checkout based on your order and delivery address. Subscription orders ship free within the United States.

We may offer free shipping promotions from time to time.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your package directly through the carrier’s website.

6. Incorrect Address

Please ensure that your shipping address is accurate at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us as soon as possible at hello@rewoof.co and we will do our best to assist before the order ships.

7. Lost, Stolen, or Delayed Packages

Once an order has been shipped and handed over to the carrier, the carrier is responsible for delivery.

Rewoof is not liable for lost or stolen packages after confirmed delivery.

If your package is delayed, marked as delivered but not received, or appears lost, we recommend contacting the carrier directly using your tracking number.

You may also contact us at hello@rewoof.co, and we will do our best to assist.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at hello@rewoof.co.

Please include your order number and photos of the issue so we can resolve it quickly.

9. International Shipping

At this time, we do not offer international shipping.

10. Contact

If you have any questions about shipping, please contact us at:

Email: hello@rewoof.co